Privacy Policy

1) Information We Collect

When you interact with our website, we may collect:

  • Personal details (name, email, phone number, billing and shipping address).

  • Order information (products purchased, payment method, delivery details).

  • Account information (if you register on our website).

  • Technical data (IP address, browser type, device, cookies).

  • Communication records (emails, messages, customer service requests).

2) How We Use Your Data

We use your personal data to:

  • Process and deliver your orders.

  • Provide updates on shipping and delivery.

  • Respond to customer service inquiries.

  • Manage your account, if you create one.

  • Improve our website and services.

  • Send marketing communications if you have opted in (you may unsubscribe at any time).

  • Fulfil legal, tax, and regulatory obligations.

3) Sharing of Data

We only share your information with trusted third parties when necessary, including:

  • Payment processors (for secure transactions – we never store full card details).

  • Delivery and logistics partners (to ship your order).

  • IT and website service providers (hosting, analytics, security).

We do not sell, rent, or trade your personal information.

4) Cookies

Our website uses cookies to:

  • Remember your preferences (cart, login, display options).

  • Improve functionality and security.

  • Analyze website performance.

  • Show personalized offers or ads, if you consent.

You can control cookies through your browser settings.

5) Data Retention

  • Order data is kept as long as legally required for tax and accounting purposes.

  • Marketing data is stored until you withdraw consent.

  • Customer accounts remain active until deletion is requested.

  • Other data is deleted when no longer necessary.

6) Your Rights

Under GDPR and applicable data protection laws, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to data processing.

  • Receive a copy of your data in a portable format.

  • Withdraw consent at any time.

To exercise your rights, contact us at: support@igyacollection.com

7) Data Security

We use encryption, secure servers, and restricted access to protect your data.
While no system is 100% secure, we take all reasonable measures to safeguard your information.

8) International Orders

If you purchase from outside the EU, your data may be processed in countries with different data protection laws.
In all cases, we handle your data in accordance with this Privacy Policy.

9) Diamond Rings – Specific Terms

Diamond rings sold on IGYA Collection are order-confirmed items.

This means:

  • No stock is held.

  • Production and shipping begin only after order confirmation.

  • Personal data is shared with suppliers and logistics partners strictly for order fulfillment.

  • Shipping is handled by third-party carriers with tracking.

Once a diamond ring order has been shipped:

  • Delivery status is determined exclusively by the carrier’s official tracking information.

  • IGYA Collection does not control carrier operations.

  • Delays, customs procedures, or transportation issues are outside IGYA Collection’s control.

By purchasing a diamond ring, the customer acknowledges and accepts these conditions.

Contact

For questions about this Privacy Policy or your personal data, please contact:

📧support@igyacollection.com